Thinking about selling your gold but have questions? You're not alone. Here are the most common questions we hear from customers, answered.
1. What condition does my gold need to be in?
Any condition is fine! Broken chains, single earrings, damaged rings - we accept it all. We're buying the gold content, not the jewellery itself, so condition doesn't affect the value. Even dental gold and scrap gold are welcome.
2. How do I know I'm getting a fair price?
We base our offers on current market gold prices, which you can verify independently. We provide a detailed breakdown showing the purity, weight, and rate used. You're free to compare our offer with others, and there's no obligation to accept.
3. Is it safe to send my gold by post?
Absolutely. We provide fully insured shipping for all items. Your gold is protected from the moment it leaves your hands until it's safely in our facility. If you decline our offer, we'll return your items using the same insured service at no cost to you.
4. How long does the process take?
Once we receive your items, we typically provide a valuation within 24 hours. If you accept our offer, payment is processed immediately. Most customers receive their money within 1-2 business days.
5. What if I change my mind?
No problem at all. You're never obligated to accept our offer. If you decide not to sell, simply let us know and we'll return your items free of charge. We want you to feel completely comfortable with your decision.
Still Have Questions?
Our friendly team is here to help. Contact us anytime - we're happy to answer any questions and guide you through the process.